RBI-Compliant Grievance Redressal Mechanism
In accordance with RBI Digital Lending Guidelines 2022, we provide a structured escalation matrix.
Level 1: Customer Support Care
Email: support@justpaisa.com | Phone: 1800-123-4567 (Resolution within 48 hours)
Level 2: Nodal Grievance Officer
Name: Mr. Suresh Nair (Nodal Officer)
Email: grievance@justpaisa.com | Address: Level 12, Express Towers, Nariman Point, Mumbai - 400021.
Level 3: RBI Ombudsman Escalation
If your complaint is unresolved within 30 days, you may approach the Reserve Bank of India Ombudsman via CMS Portal at https://cms.rbi.org.in.